5965 West Technology Center Dr.
Indianapolis, IN 46278
Toll Free 888-883-3328
|Lobby:||M - F||9 am - 5 pm|
|Drive-Up:||M - Th||9 am - 5 pm|
|F||9 am - 6 pm|
|S||9 am - 12 Noon|
Lost or Stolen Debit/Credit Card
Card Cracking is a very real problem. Card Cracking happens when you allow someone else to deposit checks into your account. The checks that are deposited are bogus and before your credit union or bank knows they are bad, the other party has withdrawn the money from your account.
Recently in Indianapolis, 19 people were arrested for card cracking. You can find the article with more details here.
Please, NEVER give your debit card information or account information to a stranger. Always be cautious of who you are giving your banking information to. If you have questions about card cracking, please let us know.
Please be aware that there is a new phishing scam targeted at members engaged in online banking. This scam is targeting many different online banking sites and is in no way exclusive to It's Me 247 online banking or NorthPark Community Credit Union.
Members affected by this scam have a malicious program on their computer that displays the following pop-up in online banking. The pop-up attemps to lure you to a fraudulent site offering free gifts, games, credit checks or other rewards.
If you see this pop-up, please log out of online abnking and other sensitive online applications before navigating to other websites. Please refrain from conducting any sensitive online transactions until you have removed all malicious software from your computer.
Please be extremely suspicious of pop-ups that appear in online banking.
Many of you have probably heard about the security breach at Epsilon, a company used to send emails to customers by companies including: Best Buy, TiVo Inc., Walgreen Co., LL Bean, just to name a few. Due to this breach, if you have given these companies your email address, you may receive SPAM mail. You should have received a notice from them informing you of the security breach.
At NorthParkCCU we want to make sure you understand that we would NEVER ask for sensitive information, such as your account number, social security number or other information, by email. NorthParkCCU does use email marketing, but only to inform you when your statements are available, of current specials we may be offering, to let you know your CD has matured, or other instances like these.
The following email was sent to one of our members requesting identity and account information over the phone. This is becoming more common as perpetrators are using more sophisticated and professional ways to fraud our members. Please be advised that NPCCU (or any other financial institution) will never ask for your personal or account information by email. NPCCU will continue to provide a safe and secure environment by alerting you to these types of fraudulent activities. If you are suspicious of an email or phone call soliciting information, please contact your branch as soon as possible!
We recently reviewed your account, and we suspect an unauthorized ATM based transaction. Therefore as a preventive measure we will temporary limit your access to sensitive features. To ensure that your account is not compromised please call our security center toll free at: +1 - 888 - 800 - 1697 and verify your identity to prevent deactivation. If this is not completed by April 25, 2008, we will be forced to suspend your account indefinitely, as it may have been used for fraudulent purposes. We thank you for your cooperation in this manner.
Credit Union 1 Team Customer Service.
If you do not have an account with us, please ignore this message as it has reached your email address by mistake. We are sorry for any inconvenience this may caused.
Please do not reply to this e-mail as this is only a notification. Mail sent to this address cannot be answered.
Many of our members have been receiving emails from the NCUA (National Credit Union Administration) asking for confirmation of account details. These emails are fraudulent. DO NOT RESPOND TO THIS EMAIL! The NCUA will never ask for verification of account details online. Click on this link NCUA Fraud Email to see a scanned copy of the actual email. Again, do not respond to this email. If you have further questions, please give us a call at 1-888-883-3328. Thank you for your continued trust and support of NorthPark Community Credit Union!