Blogging with the CEO

Dear Members,

Have you noticed that NPCCU changed to a new computer operating system November 2, 2010? With all of the efforts made over the past few months to raise levels of awareness with our membership to that fact, the switch to a new operating system may have been a surprise. That is to be expected. With hectic lives, our members have other things to think about. The last thing you may focus on is your credit union's computer system. On behalf of each employee, I want to express our appreciation and thanks for your understanding and cooperation over the past few weeks. Employees of the credit union have worked diligently to make the transition as smooth as possible. Our members have been great to work with as we have solved small "glitches". With today's complex delivery systems, errors are about to happen and they have. We thank you for your understanding and kind support.

Planning that started long ago in May, 2008 has resulted in NPCCU having the most current banking technology. Our goal to "Be Everywhere" with our members is becoming a reality as we learn more over the next few weeks about the features and benefits of our new operating system. It is exciting to think that we will be able to offer more ways to connect with you...and for you to connect with us! There are a few more important things in your life, but having anytime, anywhere access to your cash is one of them.

Of course we have our four full service branches to offer you access to our services, and your cash. Across the U.S. you have access to over 3,500 shared branches, over 4,500 no-charge ATM's, home banking, bill pay, bank-by-phone, and soon, mobile banking. With an upcoming "remodel" of our already excellent website, no "Big Bank" in Indiana provides more access to information and services than NorthPark. Believe it. Check us out against our "Big Bank" competition. On top of all that, we are a bargain! And by the way, we have great people who work here, and are ready to serve you. With great rates and low fees we serve as an important alternative to consumers who may otherwise pay more at the "Big Banks".

Want to let us know what you think or need? On our website we encourage members to email their suggestions or follow NPCCU on Facebook or Twitter. Email us, post on our Facebook site, or send us a tweet. You can even call us on the phone toll free or visit with us in our branch offices. We want to hear from you!

Want to get a consumer or mortgage loan? In addition to phoning in your request or visiting any convenient NPCCU office, or you can apply today online 24/7/365 via our informative website. You get a quick response, too. See how your credit union compares against other lenders in your zip code. Want even more convenience? Get preapproved; get your interest rate, then ask for NPCCU at any area automobile dealership. Close your NPCCU loan at the dealership in the evening or on the weekend.

So you see, NorthPark Community Credit Union will "Be Everywhere" with you, ready to serve.

Sincerely,

Dan Robbins
Your President/CEO

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