Blogging with the CEO

Thank you for visiting our new and exciting credit union website! Since converting to our new core processor last November, a goal at NPCCU has been to offer our members a website that is easy to navigate. Needs for information varies from one age group to another. So we have designed the website to provide information that appeals to each phase of our members lives. After all, NPCCU wants your business...all of your business...throughout all of your life! To provide that kind of value we must be our members' trusted source for financial products and services...no matter where they are in life's journey.

Unlike banks and finance companies, which need to generate a profit to satisfy stockholders, we are a not-for-profit financial cooperative operating solely to serve the financial needs of our members-owners. That is our mission. Our sole reason for existing is to serve our members. We do that by staffing our branches with quality trained staff, by offering Online Banking for those who prefer online access 24/7, and by providing Bank by Phone, which allow members access to their accounts by telephone. As of May 1, 2011 you can add Mobile Banking to the list of services offered to access your accounts. We are excited about this important addition. Soon after, we will add Text Message Alerts to Mobile Banking, with our own app (application) to access Online Banking through mobile devices with browsers. Call an MSR for more details! By the way...Mobile Banking is FREE!

On June 1, 2011, another exciting feature that will add real value to being a NPCCU member is our new Relationship Rewards program that will help members control their account fees, loan and deposit rates...all by using more of their own credit union accounts! You can earn and accumulate "relationship points" monthly. Then, redeem your points to earn lower loan rates, higher CD rates and CASH!
On a lesser, more FUN note, you can customize your PIN on ATM and Debit cards. Call an MSR for details. I hope that you will take advantage of our Mobile Banking, Relationship Rewards, Custom PINs and other NPCCU services. Once you start using them, I am confident you will soon find them indispensable...and see the value in your ownership/membership of NPCCU.

Your credit union's sole reason for existing is member-service...easy, quick and accurate. We are experimenting with a call center service that will extend our hours by phone from 8:00am to 8:00pm weekdays and later on Saturdays. The same people that trouble-shoot problems with our employees on behalf of members are successfully helping our members directly! It is working beautifully! Of course we are always available when you need us!

If you ever feel that we are not serving' your needs; please do not hesitate to call me at (317) 733-2200 ext. 138. Thank you again for visiting www.northparkccu.org and for your membership! Tell your friends to join NPCCU!

Sincerely,
Dan Robbins, President & CEO